Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
In General we will Deliver all the Digital Goods with in 24 Working Hours, and we will dispatch the Physical Products within 48 working hours. and those will be delivered at your door within 10 working days.
You can create account by clicking on the following link https://msredeem.com/my-account/
You can add Multiple Shipping Addresses from the following link https://msredeem.com/my-account/edit-address please add your shipping address and select it while placing the order.
You will get the time to time updates to your Registered E-Mail ID regarding your Order Status. if you want to track the shipping please visit the following link and then click on the View available on the corresponding Order
Tracking Link : https://msredeem.com/my-account/orders/
No We Don’t save any Payment Methods information with us. If you give the permission to the Payment Gateways then they may save your card information with them.
The Price is Inclusive of all taxes except the Payement gateway charges. Payment Gateway charges will be charges in the checkou page based on the payment method you choose.
We Ship the Digital Products to all over the world ( Please make sure that Product is allowed in your Country or Not). and we ship the Physical Delivery of the products are presently in India Only.
By default we try to ship all the items placed in a single address in One package. if you want to get in different packages please place your orders individually.
If you need to swap an item
Returns and Exchanges
We have a 30 Days Return Policy. but you must return the goods in original condition without using them. if you activate the license then the Refund will be void from that minute. all the Digital Goods are Non-refundable.
Mostly it Won’t happen in our Industry, if you may receive the wrong item please send the Photos of the item with the Order details to our support team at support@msredeem.com then respond you within 48 working hours and process your replacement.
Please check the package clearly before telling the OTP to the Delivery Executive, if it is damaged please don’t accept the delivery. if the package is fine and the Product is Damaged please send the Pics of the product to our Customer support Mail ID : support@msredeem.com Our executives will Contact you and resolve the issue with in 48 working hours.
All the Clients who bought products from out website are eligible to get the Customer Support. Our support team is always ready to help you, Most of the cases your issues will be resolved with in 48 to 72 working hours. If you need any remote support you have to pay additional fee for that if it is not included with the product.
Please Write an support E-Mail by mentioning the Order Number and Saying the Wrong Shipping address before your Product shipped, if we alreasdy shipped the product we can’t able to change it, if the product is returned because of the delivery failure, you need to pay additional charges to ship to your new shipping address.
Yes, you can change or cancel the order before it shipped. Once the shipping of the Order is started then you can’t able to change or cancel the order.
Yes, you can always pre-order a product which is runs out of stock, but please note the delivery of the product may take longer than actual delivery duration.